Here, the following experts collaborated to explore and share their insights on the challenges, drivers of growth, and technological approaches in developing super agents powered by artificial intelligence (AI) within the global contact center ecosystem:
STEVE GUSH
Vice President, Head of Solutions, EMEA at Foundever
DAVID SINGER
Global Vice President, Go-To-Market Strategy at Verint
ALPA SHAH
Global Vice President of CX at Frost & Sullivan
NANCY JAMISON
Senior Industry Director, Digital Transformation Practice at Frost & Sullivan
BERNARDIN ARNASON
Industry Principal, CX, ICT at Frost & Sullivan