Puzzel responds to geo-political shifts, transforming customer service with AI-infused CCaaS solutions. Its platform integrates cloud contact centres and mobile messaging, offering flexible, omnichannel experiences. By automating tasks and optimizing operations, Puzzel drives a 50% cost reduction per request, resolves 90% of cases on first contact, and boosts conversation rates by 35%. Recognized as the 2023 Frost & Sullivan European Company of the Year, Puzzel leads the cloud contact center field with its exceptional performance.
Self-service will become more prevalent, but the number of agents and average call handling times will grow as inquiries become more complex.”
Global Vice President of CXFrost & Sullivan
Note: Alpa Shah, participated in the second Growth Council Think Tank – Employee Engagement Strategies in Global Customer Contact; Is Employee Experience Surpassing Customer Experience as a Business Objective? To gain valuable perspectives from Alpa Shah and other esteemed industry experts, click here to access the recorded session.